Remote IT Support, RMM & Zero-Trust — Done Right for India
Deploy GoTo Resolve (now LogMeIn Resolve) with Sirius Star's consultative, India-ready approach — secure remote access, proactive monitoring, and conversational ticketing that your teams actually use.
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Eliminate Downtime with Fast Remote Support
Access devices instantly or work in the background without disrupting users. Resolve issues while employees continue their tasks, eliminating productivity losses from traditional screen-sharing sessions.
Every minute saved translates directly to improved operational efficiency and employee satisfaction across your organization.
Close Critical Gaps with Zero-Trust Access Controls
Verification for Every Action
Each remote session and action requires explicit verification, preventing unauthorized access even if credentials are compromised.
Personal Signature Keys
Unique digital signatures prevent spoofing attempts and create tamper-proof audit trails for compliance requirements.
Granular Permissions
Control exactly what actions technicians can perform on each endpoint, maintaining security without impeding productivity.
Patch & Protect Endpoints at Scale
Deploy automated RMM workflows that keep your systems protected with minimal intervention. Schedule maintenance windows that respect business hours, batch updates across device groups, and maintain comprehensive patch histories for audit readiness.
Resolve Tickets Where Employees Already Work
Transform casual help requests in Microsoft Teams or Slack into structured tickets without forcing users to switch platforms. Support agents can triage, start remote sessions, comment, and close tickets—all without leaving the conversation.
This frictionless approach increases ticket capture and dramatically improves resolution times.
Onboarded and Supported by an India-Based Partner
Sirius Star brings local expertise with PAN-India deployment capabilities. Our consultative approach ensures solutions align with India-specific compliance requirements and operational realities.
With headquarters in Navi Mumbai and support teams across major cities, we're just a call or WhatsApp message away when you need us.
Success Story: Indian Pharma Manufacturer
An Indian pharma manufacturer reduced Mean Time to Resolution by 37% in just 90 days — shifting 80% of incidents to background resolution and automating monthly patch windows, with all updates visible in Microsoft Teams.
37%
MTTR Reduction
Faster issue resolution without disrupting operations
80%
Background Resolution
Issues fixed without interrupting employees
100%
Patch Compliance
Automated monthly security updates
India Deployments Across Critical Industries
Trusted by organizations across BFSI, Pharma, Manufacturing, Shipping, Legal and NGO sectors throughout India.
For the CIO: End Tool Sprawl and Security Gaps
Tool sprawl, weak endpoint visibility, and audit anxiety create constant pressure. Every unpatched device represents a risk, and your team is stuck screen-sharing instead of automating repetitive tasks.
GoTo Resolve consolidates remote support, patching, and security monitoring into a single pane of glass with complete audit trails and zero-trust verification.
For the CFO: Reduce Hidden IT Costs
IT Downtime Costs
Hidden IT downtime silently drains your P&L. Each hour of system unavailability costs Indian companies ₹39-55 lakh on average across lost productivity, recovery costs, and missed opportunities.
Asset Management Gaps
Without accurate asset and patch insights, budgeting becomes guesswork. Untracked licenses and hardware create unexpected expenses and compliance risks.
Support Cost Reduction
Background resolution and automation reduce the average cost per ticket by 40-60%, allowing you to redirect IT resources to strategic initiatives.
For the CHRO: Streamline Employee Experience
Distributed onboarding takes too long. New joiners wait for access while managers nudge IT in chats that never become tickets. These delays create poor first impressions and reduce productivity.
With conversational ticketing and background access, employee technology issues get resolved faster with minimal disruption to their workday.
For Procurement: Simplify Vendor Management
Licensing overlaps, inconsistent SLAs, and vendor chaos inflate your Total Cost of Ownership. Multiple remote access, ticketing, and security tools create unnecessary complexity and hidden costs.
Multiple Vendors
Separate remote access, RMM, ticketing tools
Unified Platform
Consolidated solution with one vendor
TCO Reduction
Lower licensing, training, and management costs
For the CEO: Build Customer Trust Through Resilience
Security incidents erode hard-earned customer trust. Every data breach or service interruption damages your reputation and impacts revenue. You need resilience, not just another tool.
GoTo Resolve with Sirius Star provides the security foundation, operational efficiency, and rapid response capabilities that protect your business continuity and customer relationships.
Imagine if...
Tickets were created, triaged, and resolved inside Teams/Slack
Support conversations would stay in context, with no platform switching, improving resolution speed and satisfaction.
Patches deployed silently while employees worked
Security vulnerabilities would close faster without disrupting operations or requiring after-hours maintenance.
Every remote action was zero-trust verified
Your security posture would strengthen without adding friction, satisfying both auditors and busy IT teams.
The Sirius Star Solution
What you get with GoTo Resolve (LogMeIn Resolve), delivered by Sirius Star:
A comprehensive remote IT support platform that combines zero-trust security, powerful RMM capabilities, and conversational ticketing—customized for Indian business environments and compliance requirements.
Remote Support + Background Access
Remote into devices instantly or work in the background without interrupting the user. Every session generates detailed logs for compliance and audit purposes.
  • Instant connection with no end-user disruption
  • Multi-monitor support and file transfer
  • Session recording and detailed audit logs
  • Cross-platform support (Windows, Mac, Linux, iOS, Android)
RMM Automation for Proactive Management
Patch Management
Automated Windows and application updates with customizable scheduling and deployment policies. Track patch history and compliance across your entire device fleet.
Device Insights & Alerting
Monitor CPU, memory, disk usage, and software changes. Set thresholds and receive alerts before issues impact users.
Antivirus Management
Bitdefender-powered protection managed from a single console. Initiate scans, view threats, and ensure consistent security coverage.
Zero-Trust Security by Design
GoTo Resolve implements zero-trust principles throughout the platform. Each action is verified, and endpoints never trust blindly. Personal signature keys prevent spoofing and create tamper-proof audit trails.
This approach satisfies stringent compliance requirements in regulated industries like BFSI and Pharma while maintaining operational efficiency.
Conversational Ticketing in Teams/Slack
Convert casual help requests into structured tickets without forcing users to switch platforms. Support agents can triage, start remote sessions, comment, and close tickets—all without leaving Microsoft Teams or Slack.
This frictionless approach increases ticket capture, improves resolution times, and creates a better experience for both IT teams and employees.
Multi-OS MDM & Device Enrollment
iOS Management
Enroll through Apple Business Manager with automated provisioning and security policy enforcement.
Android Zero-Touch
Streamlined enrollment for Android devices with consistent policy application and monitoring.
Windows & macOS
Comprehensive management across desktop platforms with unified security controls and monitoring.
Feature sets and pricing vary by plan. Consult with Sirius Star for the optimal configuration for your environment.
Why Sirius Star?
Consultative Discovery
Gap Selling methodology that quantifies downtime, compliance risks, and ROI—then tailors the solution stack to your specific challenges.
India-grade Deployment
PAN-India onboarding & training, device lifecycle integration, and WhatsApp-friendly support culture adapted to local business practices.
Integrated Modernization
Hardware + cloud + DLM + automation orchestrated to deliver business outcomes, not just technology implementation.
Competitive Edge — Why Choose Us
The difference with Sirius Star isn't just software—it's outcomes. You'll see many remote access/RMM tools in India, but what you won't see often is a partner who designs the right mix for your environment and stands behind it with accountable SLAs.
Where Sirius Star Wins
1
Outcome Design vs Feature Dump
We focus on your business results first, not just deploying technology. Our Gap Selling methodology quantifies the actual cost of your current challenges.
2
India-context Deployment & Governance
Training, change management, and documentation specifically designed for Indian business environments and compliance requirements.
3
Integrated Hardware + SaaS + DLM
One partner responsible for the entire solution, eliminating finger-pointing between vendors when issues arise.
4
Hands-on Adoption Support
Teams/Slack ticketing rollouts, pilot playbooks, and floor-walks ensure your teams actually use the tools effectively.
Solution Comparison
Manufacturing Success Story
Before:
  • Plant endpoints missed critical patch windows
  • Line supervisors escalated issues via WhatsApp
  • Audits flagged concerns about USB controls
  • Technicians struggled with remote troubleshooting
After:
  • Background updates in silent maintenance windows
  • Teams-based ticket routing from L1 to L2
  • Device encryption policies enforced
  • MTTR down 33% in just 60 days
BFSI Success Story
Before:
  • Branch devices frequently locked or inaccessible
  • Centrally managed antivirus status was opaque
  • No after-hours coverage for critical systems
  • Security patch compliance below regulatory standards
After:
  • Branch devices visible in a single dashboard
  • AV status and alerts centrally monitored
  • Scripted unlocks for common issues
  • Scheduled patch cycles over weekends
  • Incident repeats reduced by 41%
Pharma & Life Sciences Success Story
Audit Concerns
Auditors questioned change logs; validation trails scattered across email
Zero-Trust Solution
Signed actions & detailed remote session logs; dev/test/prod access segmented
Compliance Success
Audit readiness improved with fewer Corrective and Preventive Actions (CAPAs)
Shipping & Logistics Success Story
Before:
Warehouse kiosks and handheld devices were unavailable during support sessions, creating operational bottlenecks and shipping delays.
After:
Unattended and background access allowed IT to fix issues without stopping operations. System rollouts now happen during off-hours according to policy.
This approach maintained operational continuity while ensuring systems stayed updated and secure.
ROI You Can Model in Week One
40%
MTTR Reduction
From background fixes + quicker session initiation
20%
Ticket Deflection
Via conversational capture and automation
30%
Overtime Reduction
Through scheduled patching & alerting
These metrics are based on an illustrative model for 500 endpoints with current MTTR of 5 hours reduced to 3 hours, and 2,000 tickets per month with 20% auto-triage and background resolution.
Risk Reversal: Guided 30-Day Pilot
We understand that implementing new IT solutions carries risk. That's why we offer a structured 30-day pilot with clear success criteria and executive readouts.
  1. Define specific KPIs and success metrics
  1. Deploy to a controlled pilot group
  1. Measure impact and gather feedback
  1. Present results with clear ROI analysis
  1. Develop phased implementation plan
Implementation & Support Process
1
Discovery & Design (Week 0-1)
Gap analysis, security mapping, pilot cohort selection, and KPI definition.
2
Pilot & Enablement (Week 2-4)
Deploy to cohort, configure patch policies & Teams/Slack ticketing, train L1/L2 support.
3
Scale-Out (Week 5-8)
Phased rollout by site/business unit, MDM enrollment for mobile devices as needed.
4
Operate & Optimize
Quarterly posture reviews, automation sprints, dashboard tuning, and audit preparation.
5
Extend & Integrate
Hook into your ITSM/data stack, unify with device lifecycle & hardware refresh cycles.
Client Success Stories
"Zero-trust remote access satisfied our audit teams while improving resolution speed. The background maintenance capabilities have transformed how we manage our regulated environments."
— CIO, Mid-market Pharmaceutical Company
More Testimonials
Banking Security
"Patch hygiene and antivirus visibility are finally unified in a single dashboard. Our branches have noticed the difference in system reliability and support responsiveness."
— Head of IT, BFSI Organization
Manufacturing Efficiency
"Background resolutions have significantly reduced stoppages on the shop floor. Our production KPIs have improved now that systems stay operational during maintenance."
— COO, Manufacturing Company
Our Certifications & Partnerships
Sirius Star maintains partnerships with leading technology providers and adheres to international security and service delivery standards.
Let's cut your MTTR — fast.
Get a free guided demo of GoTo Resolve with an India-specific rollout plan customized for your environment.
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This is how Indian IT gets resolved.
Secure access with zero-trust, predictable patching, and real-time ticketing where your teams already work. Sirius Star brings the consulting, rollout muscle, and ongoing support to make it stick.
Contact Information
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Sirius Star Technologies
Vashi, Navi Mumbai
PAN-India deployment capabilities
Frequently Asked Questions
Is GoTo Resolve suitable for regulated industries?
Yes, the zero-trust architecture and comprehensive audit logs make it ideal for regulated sectors like BFSI and Pharma. We've implemented it successfully in environments with strict compliance requirements.
How does conversational ticketing work with our existing ITSM?
GoTo Resolve can integrate with most popular ITSM solutions, allowing tickets created in Teams/Slack to synchronize with your existing system while maintaining the conversational interface.
What is your typical implementation timeline?
Most organizations see their first pilot group live within 2-4 weeks, with full deployment completed in 5-8 weeks depending on organization size and complexity.
Ready to Transform Your IT Support?
Join hundreds of Indian organizations that have revolutionized their IT support with GoTo Resolve and Sirius Star. Our consultative approach ensures your specific challenges are addressed with a tailored solution.
Privacy & Security Commitment
We take your data security seriously. All communications and implementations follow industry best practices for data protection and privacy.
Data Protection
ISO 27001 compliant processes for handling customer information
Privacy First
Transparent privacy policies and data handling procedures
Regular Audits
Independent security assessments of our systems and processes
View our Privacy Policy and Security Practices for more information.